Privacy Policy
This Privacy Policy explains how Canal Luxury Living processes personal data in connection with its website and luxury apartment selection services.
GDPR Overview
Where the GDPR applies, we process personal data on a lawful basis such as consent, performance of a contract, compliance with legal obligations, or our legitimate interests, depending on the context. We aim to limit processing to what is necessary for the relevant purpose and to respect the principles of data minimisation, purpose limitation, and storage limitation.
For users in the European Economic Area, the General Data Protection Regulation may apply to our processing of personal data.
GDPR Rights
Where applicable, you may request access, rectification, erasure, restriction of processing, data portability, or objection to processing. If processing is based on consent, you may withdraw consent at any time without affecting prior processing. You also have the right to lodge a complaint with the competent supervisory authority, subject to local rules.
Depending on your location and the applicable law, you may have rights related to access, correction, deletion, restriction, objection, and portability of your personal data. You may also have the right to challenge inaccurate information or to request clarification about how your data is used. Some requests may be limited where we must keep information for legal, contractual, or security reasons.
To exercise a privacy right, please submit a clear request through the contact details in this policy and describe the data or processing activity involved. We may ask for information needed to verify your identity and to understand the request. We will respond within the time period required by applicable law, or explain if an extension is permitted.
We retain personal data for the period necessary to provide the requested service, manage our records, resolve disputes, meet legal obligations, and support security or audit needs. When data is no longer required, we delete it or anonymise it, unless a longer retention period is required by law or justified by a legitimate business need.
Any material update will take effect when posted on the website unless a different effective date is stated. We may also provide additional notice where a change is significant or where the law requires it. The date of the latest revision should be checked regularly.
Purposes of Processing
We use personal data to respond to inquiries, present apartment selection options, manage communications, operate and secure the website, analyse basic site performance, maintain records, comply with legal duties, and support the establishment, exercise, or defence of legal claims. Where required, we also use data to manage cookie preferences and to improve the relevance and reliability of our services.
Service Providers and Other Recipients
We may share personal data with trusted service providers that support website hosting, analytics, communications, security, and related operational tasks. These parties act on our instructions and are expected to use the data only for the services they provide. If a business transaction affects our structure, relevant data may be transferred as part of that transaction subject to applicable safeguards.
Legal Disclosure
We may disclose personal data to public authorities, courts, or other parties when necessary to comply with legal obligations, enforce our terms, protect our rights, or respond to lawful requests. We may also share information where disclosure is needed to prevent fraud, address security incidents, or protect the safety of users and others.
Data We Collect
We may process identification details, contact information, property preferences, inquiry content, booking or service-related information, technical identifiers, and usage data. In some cases, we also process information needed to manage communications, support service selection, and maintain the security and operation of the website.
Sources of Data
We collect personal data directly from users when they submit forms, send messages, or request information about luxury apartment selection services. We also receive data automatically through the website, such as device and browser information, log data, and cookie-related signals. Where relevant, we may receive limited information from service providers that help us operate the site.
Types of Cookies
The website may use essential cookies needed for basic functionality and security, preference cookies that remember selected settings, and analytics cookies that help us understand how the site is used. Cookies may be session-based or persistent depending on their purpose. Non-essential cookies are used only where permitted under applicable law.
Cookie Controls
You may block or delete cookies through your browser settings, although some site functions may not work properly if essential cookies are disabled. Where the website offers a cookie banner or similar control, you can use it to manage non-essential cookies. Browser settings remain the main method for limiting cookie storage.